[Resolved] Need to activate toolset type

[Author]

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[richL]

Tell us what you are trying to do?
This is the first time use. I installed toolset type and couldn't get to activate the account.
The commercial tab shows No repositories defined.

Is there any documentation that you are following?
no

What is the link to your site?
hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - could you please share screenshot what error you can see while you try to update the plugins?

[richL]

hi it looks like this

[Minesh]

This is strange.

Can you please give me access to your site.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Thank you for sharing access details. After visiting the plugins page I see you are using the outdated Toolset Types plugin.

The current version of Toolset Types plugin is: 3.2.5.

All Types version < 3.X.X will be available public use on WordPress and you can download it for free but with Types >= 3.X.X we implemented and added lot of new features and its a pro version.

Types 3.X is published almost year a go with number of new features like:
- New Post Relationship
- Repeating field Groups
- Reference fields
- and many more...

Please check following blog posts:
=> https://toolset.com/2018/05/toolset-post-relationships-release/
=> https://toolset.com/2018/05/when-if-to-migrate-relationships-in-old-toolset-sites/
(if you have created relationship using legacy Types version - All Types version < 3.X.X )

*** Please make a FULL BACKUP of your database and website.***
I should advise you to update all Toolset plugins manually using plugins page for now:
- deactivate and delete all current Toolset plugins
- download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
- Upload Types plugin from plugins page and activate it

Once you update to latest Types version, You should be able to see the commercial tab to update/install plugins.

[richL]

hi, actually that's what I did the first. I installed the newest version, then I tried the older version. The results were the same. I just installed the newest version again. Any idea??

[Minesh]

Well - I do not able to reproduce the issue.

I see all required things are available.
=> hidden link

Could you please check with your server authority that they allow the "Request URL" you can see within the section "Installer Log".

Could you please confirm that your server do not blocking those URLs.

[richL]

My issue is resolved now. Thank you!