[Resolved] Mysterious error importing content through a third-party plugin

[Author]

Posts

[Shane]

Hi Joseph,

So your CSV file was created manually based on the template correct?

The issue has been identified in that the file does not have the custom meta "toolset-post-sortorder" attached to the imported RFG files.

This is the information I have so far so I'm still awaiting more responses from our 2nd tier.

Thanks,
Shane

[josephC-5]

Shane,

The file was likely created manually, but I didn't create it, so I'm not 100% positive.

Thanks for the update. It sounds like you're getting closer to identifying a definitive culprit! Thanks for doggedly pursuing this.

Saul

[Shane]

Hi Joseph,

Thank you for the patience.

This one might take a while to get resolved as our team has identified that the plugin does not export the "toolset-post-sortorder".

So this one has be raised as a compatibility issue.

I will keep you updated on any other progress but this is the latest for now.

Thanks,
Shane

[josephC-5]

Shane,

Thanks for the update. Now that I know the issue, I may be in a position to correct this error myself.

The plugin vendor is also looking into this. If they issue a fix, I'll let you know.

Saul

[Shane]

Hi Saul,

Thanks for the update as well.

Hopefully you made mention of the toolset-post-sortorder custom field that was missing.

Thanks,
Shane

[josephC-5]

Oops, I forgot to! I just emailed them a couple minutes ago.

Saul

[Shane]

Escalated

[josephC-5]

Shane,

Thanks for identifying the problem. The plugin vendor has fixed the issue, so there's no need to keep this thread open.

Thanks again!

Saul