Skip Navigation

[Resolved] My website has this error

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 16 replies, has 2 voices.

Last updated by Luo Yang 6 years, 11 months ago.

Assisted by: Luo Yang.

Author
Posts
#609634
Screen Shot 2018-01-25 at 4.20.20 PM.png

My website display this error

#609641

Dear Ning,

The 500 error is a server error,
hidden link
in case it is a compatibility problem, please try this:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) increase the number of imputs that your server, and test again
https://toolset.com/faq/why-do-i-get-a-500-server-error-when-editing-a-view/

#609648

I try, but still the same.

#609662

If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks

#610018

Thanks for the details, I can downloading the file, please point out the problem page URL and view URL, where I can see the problem you mentioned above?

#610023

hidden link
Actually, all of my website's url has this error, but they sometimes don't display, sometimes they show.

#610038
go-produce-it.JPG

I tried your database dump file in my localhost, there in't any same problem in my localhost, with a fresh wordpress installation + the latest version of Toolset plugins, see screenshot go-produce-it.JPG, so it should be a server problem or other compatibility problem, please try this in your website:
Enable PHP debug mode, copy and paste the debug logs here
PHP Debugging
In case you think that Types or Views are doing something wrong (what we call a bug), you should enable PHP error logging. Again, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
This will produce a file called ‘error_log.txt’ in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, user www-data).
https://toolset.com/documentation/user-guides/debugging-types-and-views/

#610044

I add the line, but didn't produce any file.

#610045

It should be able to produce the debug logs few minutes later, if you still need assistance for it, please provide a test site with the same problem, and fill below private detail box with login details and FTP access

#610079

Please confirm you have already backup your website, to debug this problem, I will need to deactivate plugins and switch theme in your website

#610082

Yes, I already backup my website.

#610088

Thanks for the details, I can login your website, will feedback if there is anything found

#610097

It should be a problem of the "Reviewer" plugin, you can disable it and test again.

#610101

I contacted the plugin's author, but he said the problem comes from another source.

#610103

Please confirm this:
deactivate the plugin "Reviewer", check if the problem still persists.

Can you confirm above?