My registration key is not being accepted in WP

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This topic contains 1 reply, has 1 voice.

Last updated by - 5 days, 23 hours ago.

Assisted by: Christopher Amirian.

Author

Posts

September 28, 2026 at 3:10 pm #2883550

stephanieG-3

Tell us what you are trying to do?
I am trying to activate my Toolset plugin, but I only get an indefinite spinning wheel. I have tried to re-install the OTGS installer, but it has not helped.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

September 29, 2026 at 5:05 am #2883731

Christopher Amirian

Supporter

Languages: English (English )

Hi,

Welcome to Toolset support. Would you please do as follows?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types (Or OTGS Installer)
- Go to WP Dashboard > Plugins > Add New > Commercial (tab)
- Click the Get a Key option and paste the key into the proper input field
- See if that works
- If yes, please enable the other plugin and the theme.

Thanks.