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[Resolved] Message to enter license key persists

This support ticket is created 4 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Europe/London (GMT+00:00)

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This topic contains 3 replies, has 2 voices.

Last updated by davidN-5 4 years, 8 months ago.

Assisted by: Nigel.

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#1546137

I'm experiencing what is found here: https://toolset.com/forums/topic/persists-you-must-have-a-valid-subscription-in-order-to-get-upgrades-or-support/

Today when I logged into some of the sites with Toolset installed I see the message "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key."

When I go to the license page and click the check updates button it shows the sites as registered. I have tried:

1) un-registering and reentering the site key.
2) un-registering, deleting the site from the Toolset sites page, re-adding it to the Toolset sites page, and registering it again.
3) turning off all other plugins and reverting to the 2017 theme.
4) deactivating and reactivating Types and Views.

I noticed that when I deactivate only the Types plugin that the message goes away from the Views plugin on the plugins page.

#1546463

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

We have another couple of reports of problems with the installer, and I also had a problem checking for updates on one of my own registered test sites, which suggests there may be a temporary issue with the server.

I'm in touch with the systems team, and I'll let you know what I find and if I need any more details from you.

In the meantime you can download plugins to install manually from https://toolset.com/account/downloads

#1546825

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

It should be working now, could you please try again and let me know if you still have problems?

#1547721

My issue is resolved now. Thank you!