Message not displaying and notification not sent after submitting a form

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Shane 3 years, 7 months ago.

Assisted by: Shane.

Author

Posts

April 1, 2021 at 11:39 am #2007403

fabriceS

Hi !

I'm using smtp plugin Mail Integration 365 which seems to work great with Office 365 .

My issue now is that the message that should be displayed after submitting the form is not displaying.
I have also 2 notification rules.

The 1st one is working, the 2nd one is not sent...

Could you please take a look at it and switch the conversation in "private" mode in order to give you credentials to access the admin ?

Many thanks

April 1, 2021 at 3:43 pm #2007595

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Fabrice,

Thank you for getting in touch.

Please ensure that you've gone through some of the basic debugging such as temporarily disabling the non-toolset plugins to see if your message shows up.

I've enabled the private fields for your next response, also please send a link to the page that has the form on it.

Thanks,
Shane

April 5, 2021 at 6:06 pm #2011141

Christian Cox

Hello, Shane is unavailable today because of the holiday over the weekend. He will return tomorrow to continue assisting you here. Thanks for your patience.

April 6, 2021 at 7:59 pm #2012673

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Fabrice,

I took a look at the issue and it seems to be caused by the Mail Integration 365 plugin.

As soon as this plugin was disabled the form displayed the success message and both emails were sent. See Screenshot

I tested it with my email and as you can see i've gotten both emails that were in the notification settings of the form.

Thanks,
Shane