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[Resolved] Media Library isn't uploading when Toolset plugins activated

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Europe/London (GMT+00:00)

This topic contains 3 replies, has 2 voices.

Last updated by Nigel 6 years, 4 months ago.

Assisted by: Nigel.

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#955730
Screen Shot 2018-07-25 at 4.40.31 PM.png
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I am trying to: upload .png images to my wordpress account using the default WordPress Media Library. Doesn't work- getting back a HTTP error. I tried various solutions and inevitably had to batch-deactivate all my plugins, test them one by one, and its coming up that the below plugins are causing the Media Library to give HTTP errors:
Toolset Forms
Toolset Forms Commerce
Toolset Layouts
Toolset Maps
Toolset Types

Link to a page where the issue can be seen: NA/backend

#956360

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Cheryl

Are there any errors in your debug logs that give more details?

If you haven't already, turn on the debug log by editing your wp-config.php file and change the line with WP_DEBUG like so:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

That will create a debug.log file in /wp-content/ which you can examine in any text editor. Re-activate the Toolset plugins and use the media uploader again to trigger the errors and then inspect the log. If you don't find the debug.log file it means it didn't generate any warnings or errors.

If that doesn't show anything helpful I'll probably need a copy of your site to install locally to see if I can reproduce the problem.

hidden link

I'll mark your next reply as private in case you have a duplicate to share with me.

#957224

Hi, Besides the Media Library issues, we also realized we were getting Fatal Errors when navigating to various Dashboard areas such as Settings. Turned off the rest of the Toolset plugins )there were a couple that were not glitching with the Media Library) all I am getting is Fatal Errors out of memory in my debug files for everything:

Using php 5.4, Navigated in admin panel to settings -> permalink and get
Fatal error: Out of memory (allocated 150732800) (tried to allocate 76 bytes) in /home/monkey1/public_html/wp-content/plugins/wp-views/vendor/toolset/toolset-common/inc/toolset.assets.manager.class.php on line 74

memory and max memory in wp: 256M
memory in php.ini 256M
Again, navigated to same page, got
Fatal error: Out of memory (allocated 150470656) (tried to allocate 76 bytes) in /home/monkey1/public_html/wp-content/plugins/wp-views/vendor/toolset/toolset-common/inc/toolset.assets.manager.class.php on line 74

Disabled all toolkit stuff, no longer get fatal error navigating to permalinks

If this isn't enough info lmk. Not sure what a Duplicator is.

#958768

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

If you are getting out-of-memory errors then you'll need to allocate more memory.

You can try updating the setting in your wp-config.php file, e.g.

// update memory available on admin pages
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

This is the maximum amount of memory WP will request. If your hosting company has a lower limit you may need to contact them to arrange for the limit to be increased.

Memory requirements depend on the site. Simple sites get away with much less, but as the size or complexity of sites, including the plugins used, then the memory requirements can quickly ramp up.