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[Resolved] Maps marker do not appear

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by juttaB 2 years, 7 months ago.

Assisted by: Waqar.

Author
Posts
#2374593

Tell us what you are trying to do?

I have a single view and a look view, where the maps markers do not appear

What is the link to your site?

Single view:
hidden link
hidden link

View with loop:
hidden link
Password: Sulzburg

The page is a Multisite. /sulzburg is one of the sites. The page was migrated from Sindelfingen-macht-mit.de, where everything is working fine.

Pls help!

#2374597

is there a private way to give you the login crews?

#2374935

Hi,

Thank you for contacting us and I'd be happy to assist.

From looking into the page marker, I noticed that in the map's settings, the marker icon 'loc-icon2.png' is being called from the old domain.
( ref: hidden link )

And because that domain is password-protected, the marker icon is not loading on this website.

Please check your map marker shortcode "wpv-map-render" and replace the marker icon URL with the one from the current domain and it should work.
( ref: https://toolset.com/documentation/programmer-reference/maps/maps-shortcodes/#wpv-map-render )

I hope this helps and in case the issue persists, you're welcome to share temporary admin login details of this new website, in reply to this message.

Note: Your next reply will be private and it is recommended to make a complete backup copy, before sharing the access details.

regards,
Waqar

#2375367

Thanks for writing back.

I've checked the Toolset Maps settings and the map icon has been replaced correctly.

1. Content template "Vorlage für Impulse":

In this content template, the "Map" block was being used and not the map shortcode. In this block's settings, I selected the updated map icon and saved the template, which fixed that map marker.
( screenshot: hidden link )

2. Page: "Diskussionsforum"

On this page too, the "Map" block was being used and not the map shortcode. In this block's settings, I changed the map marker source from a fixed address to the view and the relevant address field, which fixed the map marker.
( screenshot: hidden link )

#2376863

My issue is resolved now. Thank you!