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[Resolved] Maps issue

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by fabriceS 1 year ago.

Assisted by: Minesh.

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#2597955
Screenshot 2023-04-22 at 09.37.03.png

Hi

I noticed that at a time (that I can not define) all my markers are been displayed in the middle of the ocean.

We already spoke about this issue without finding the issue.

However I noticed that when I erase one by one the chatted coordinates, everything is placed correctly again.
It looks like when cache is written, sometimes it includes coordinates that are wrong and so display everything wrong on the maps.

In the cache I have sometimes near to zero coordinates ou coordinated with huge exponent numbers.
Its it normal ?

When they are all erased, it's correct again...

#2598359

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all, based on the debug information you shared I find that you are using the outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/
OR
You can install/update Toolset pluigins using the installer plugin:
-https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

With the recent Toolset map plugin version 2.1 we fixed the issue related to cache.
=> https://toolset.com/download/toolset-maps/#changelog

Can you please update ALL Toolset plugins to latest release and check if you can still able to reproduce the issue with the latest Toolset plugin version.

#2598419

Thanks for the reply.

I have updated the versions.
I'll keep an eye on it 😉

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.