Hi, I have a map linked with custom posts, showing the localization of some events. On admin (Gutemberg edit page) I set the popup to display post link and thumbnail, and I can click on the markers and see it work.
But when I try to replicate the same behaviour in frontend, the markers don't respond to the clicks, and never display the popup.
There are no errors in javascript console, anything seems to be wrong (I repeat, works in backend)
Can you help me?
I attach two captures, one working on admin, the other not working on frontend.
You can see it in action here: hidden link
Everything is updated to last version. WordPress, Plugins, Themes.
Hello. Thank you for contacting the Toolset support.
Yes, Can you please share access details so I can check what's going wrong with your map block and why the marker popup is not working.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Yes - I can see the issue that when you display the map on frontend it does not display the marker popup when you click on any marker icon.
I just ran a test with my test site where only Toolset plugins active - and I'm not able to reproduce the issue. When I click on marker icon it successfully displays the marker popup when I click on any marker icon.
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I see on your install, you are using outdated WPML plugins, Can you please update ALL plugins to latest release and check if that help you to resolve your issue: If no:
- In order to minimise the cause of the issue and to ensure there is no plugin/theme conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? - Do you see any difference?
I checked with the duplicator package and it seems there is some issue, the strange thing is that if you change the language to English on the frontend, the marker popup does works.
I'll report this issue for further investigation to our next level support, please hold on for further updates.
As we are not able to reproduce the issue with our test site we investigated further and we found that you have number of copy of the same view "Propostes sostenibles"
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What if you try to delete all those non-used copy of your block view and delete your current problem page:
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And then try to add a new page and view, please make sure that you should use the same view on your translated pages as well. Is this your test site? If yes, please let me know, I will try to apply the said steps.
