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[Resolved] Map not displaying properly on the page, but is in admin dashboard page

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by chrisK-10 6 years ago.

Assisted by: Christian Cox.

Author
Posts
#1192811

I am trying to: Get the map to work. In my two latest posts, it's not updating, no matter what I change it to.

Link to a page where the issue can be seen: Not working: hidden link
Working: hidden link

I expected to see: The map marker in the correct place whilst on the page.

Instead, I got: A map with no marker - it defaults to what I imagine is the center of the map.

#1192816

Hi, can you share some additional information?
- What address are you trying to include for the Whiteheart United marker?
- Go to Toolset > Settings > Maps and click "Check API" to confirm the API is configured correctly.
- In that same settings page, click "Load cached data" and find the entry that corresponds to this address. Delete it, then edit the Whiteheart United Team post in wp-admin. Delete the address, then enter it again. Make sure you select an option from the automatic suggestions. If Google doesn't recommend something automatically, you must choose another address or manually enter some Latitude and Longitude coordinates.
- Temporarily deactivate all plugins except Types, Views, Maps, and Layouts, and activate a default theme like Twenty Nineteen. Does the marker appear as expected?
- Copy + paste all the code you are using to insert the Map and Marker on the Team page template

#1193122

Thanks Christian
For 2 teams I put in an address, selected the one that Google recommended and clicked it. It updated the Map in the post editor but not on the external page. I tried multiple addresses too, and on the pages that do work, I changed them and they work.
I had relinked the API and loaded the cached data previously but will try deleting the one for that and retrying.
If that doesn't work, i'll go through the plugins.
I'll copy the code to you shortly too - although it works on other posts and is the same template so shouldn't be that.
Many thanks

#1193153

Thanks, I'll stand by for your update.

#1195975

My issue is resolved now. Thank you!