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[Resolved] map from nowhere

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 5 replies, has 3 voices.

Last updated by Waqar 2 years, 11 months ago.

Assisted by: Waqar.

Author
Posts
#2251429

After I copied this site from a different domain, I now have problems with the map display. Basically, a view seems to insist on displaying a map where it shouldn't. I don't see it anywhere in the view script, but it appears in the front end. I can just display:none it, but I'd rather remove it at source.

On the main page, you'll notice there are two maps - the bottom one is the one I want, it actually displays the locations and is styled. The top one I just want to get rid of.

Thank you!

#2251495

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

I think we'd need to be able to access your site to have an idea of what's going on.

Let me mark your next reply as private so that we can get log-in credentials from you—you may want to create a temporary admin user for us to use that you can later delete. And be sure to have a current backup of your site.

#2255185

Thank you for sharing the admin access.

During my initial investigation, I couldn't find any reference to the inclusion of the first map in the views and the content used on the homepage.

Do I have your permission to download a clone/snapshot of the website, to troubleshoot this on a different server? This will help in the deeper investigation at the database level.

#2255595

Thank you! That sounds fine, please feel free to do this. I assume you delete the clone when done with it.

#2256049

Thank you for the permission and I've downloaded the website's clone.

I'll be performing some tests and will share my findings, as soon as this testing completes.

Thank you for your patience and yes, we delete the website's clone, once the issue is resolved.

#2257525

Thank you for waiting.

During troubleshooting on your website's clone, I noticed that the first view "hidden view" (ID: 24), is not saved correctly, which is why its output is corrupted.

To fix this, you'll have to remove this existing "hidden view" from the homepage and then recreate a new view for the search fields.
( screenshot: hidden link )