This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that the user's map isn't displaying correctly.
Solution:
In a case like this I would recommend that your re-create the map from the beginning by re-adding all the shortcode. This should resolve most cases.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 4 replies, has 2 voices.
Last updated by Franco Calcagni 5 years, 8 months ago.
Assisted by: Shane.
Hi Shane, the Map plugin is active and also the legacy Map checkbox is checked (see attached screenshot).
Unfortunately I cannot give you now accesso to the backend because the tech people are going to start a maintenance activity and they told me not to enter the backend until tomorrow evening.
If you find another possible reason for that issue please let me know.
Thanks.
Franco
