I am trying to: Recreate the Tour page on hidden link on a staging server
Link to a page where the issue can be seen: hidden link
I expected to see: The header I have in the loop editor should only show each month once followed by all the tour dates in that month.
Instead, I got: this code repeated on the web page for every tour date entry (month changes depending on entry date):
[heading condition="month" value="February"]
February
[/heading]
Hello. Thank you for contacting the Toolset support.
Thank you for sharing admin access details but when I try to login to admin using the shared admin access details I get the following error message:
Error: The username anneakiko11stg is not registered on this site. If you are unsure of your username, try your email address instead.
Can you please send me worknig admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Well - I do not find the [heading] shortcode with your stating site.
With your production site are you using [heading] shortcode? if yes:
- with your production site check the theme's functions.php file or "Custom Code" section or any custom code snippets plugin you use try to locate the [heading] shortcode and add that to your staging site's custom code section.
If you can share production site access details I can check that for you. For that I need admin access details of your production site.
I have set the next reply to private which means only you and I have access to it.
Hi - The header code is within the Toolset Views called "Tour Dates on Tour page View" and "Tour Dates on Tour page Next Year only" that both have the code below that includes the heading which I have been using successfully for several years:
Toolset view is linked from Elementor template id="2186" "Tour Dates Page Template" found on WP page "Tour Dates". Here is a link to that template: hidden link
Well - I need the custom shortcode "heading" where you added that with your live site?
Can you please grant me access to your live/production site so that I can search for the heading custom shortcode.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.