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[Resolved] Layouts Version 2.6.3.1 crashes site

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by Richard Marks 4 years, 11 months ago.

Assisted by: Waqar.

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#1419217

Just upgraded to Version 2.6.3.1

Site has crashed completely - I have resurrected by disabling the plugin.

An error of type E_COMPILE_ERROR was caused in line 95 of the file /home/sites/schoolofanaesthesia.co.uk/public_html/wp-content/plugins/layouts/inc/early_autoloader.php. Error message: require_once(): Failed opening required '/home/sites/schoolofanaesthesia.co.uk/public_html/wp-content/plugins/layouts/inc/../classes-auto/wpddl.layouts-plugin.class.php' (include_path='.:/usr/share/pear71:/usr/share/php')

Don't know what else to tell you. Theme is generatepress.

#1421791

Hi Richard,

Thank you for contacting us and I'd be happy to assist.

A warning/error message like this can show if some of the files from the Layouts plugin are either missing or corrupted.

I'll recommend making sure that the WordPress, active theme and all plugins are updated to their latest versions and then re-install the Layouts plugin, by downloading the fresh copy.

In case the issue still persists, I'll need a clone/snapshot of your website, to troubleshoot this in more detail.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I've set your next reply as private.

regards,
Waqar

#1421985

My issue is resolved now. Thank you!