layouts are missing

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

Tagged: Layouts plugin

This topic contains 15 replies, has 3 voices.

Last updated by Jamal 3 years, 4 months ago.

Assisted by: Jamal.

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December 10, 2020 at 9:50 pm #1872465

David Grubb

Screen Shot 2020-12-10 at 4.46.44 PM.png

Screen Shot 2020-12-10 at 4.46.55 PM.png

Tell us what you are trying to do?
trying to make the layout full-width, no sidebar, when I click on the exlamation all the layouts stopped working

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

December 11, 2020 at 8:03 am #1872843

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Have you recently updated to WordPress 5.6?

There is an update available to Layouts (to 2.6.7) required for 5.6 compatibility, but it is currently not showing up as an available update in the plugins pages, you will need to update manually with the zip file available from the legacy tab at toolset.com/account/downloads

Can you please try updating and then see if you still have problems?

December 11, 2020 at 12:45 pm #1873103

David Grubb

Screen Shot 2020-12-11 at 7.41.59 AM.png

looks like a few things are working but the post is not:
hidden link

My layout seems like it is gone? There should be several views there???

December 11, 2020 at 2:10 pm #1873197

David Grubb

is there an autosave or back up list of the layouts? I don't know what I am missing.

December 11, 2020 at 10:59 pm #1873625

David Grubb

Screen Shot 2020-12-11 at 5.57.16 PM.png

This pop up won't go away... can't edit the template.

December 11, 2020 at 11:02 pm #1873635

David Grubb

Screen Shot 2020-12-11 at 6.01.43 PM.png

clicking on the navigation creates multiple instances of the permalink

December 12, 2020 at 11:15 am #1873897

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello David,

Can you elaborate more on each of the issues that you are seeing?

Maybe the database has been corrupted after the WordPress update. Do you have a backup of the website before updating WordPress? If yes, please restore it. Update Toolset plugins first, then update WordPress to the latest release.

Please remember, that it is very important to always take a full backup before any updates. We recommend performing the updates on a staging site before doing it on the live site.

December 12, 2020 at 8:57 pm #1874219

David Grubb

yes, we have already restored and then upgrade the db and plugins.

Once I am on the layout screen, it seems like the whole dashboard freezes up. No matter what I click on it just makes another URL, like in the last screen shot.

So, to what point, how far back do we restore? Previous DB and Core 5.X and Toolsets plugins (views, types, and layouts)?

We make a clone copy of the live site... do you want to access it?
hidden link

Also, the slider is not working:
hidden link

December 12, 2020 at 9:09 pm #1874229

David Grubb

ok, I see we may have done this in the wrong order. We will attempt this again.

December 13, 2020 at 10:19 am #1874503

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Ok, thank you for your feedback. I'll set this ticket as waiting for your feedback. It should be kept open for 3 weeks.

December 13, 2020 at 4:20 pm #1874785

David Grubb

ok, the roll back did not go well. Any other ideas?

December 13, 2020 at 4:44 pm #1874807

David Grubb

Screen Shot 2020-12-13 at 11.43.20 AM.png

What does this mean? "Use this layout for 279 floor plans"

December 13, 2020 at 4:47 pm #1874817

David Grubb

Screen Shot 2020-12-13 at 11.45.57 AM.png

Screen Shot 2020-12-13 at 11.23.32 AM.png

Why is the sidebar showing on some floor plan posts and not others?
hidden link (no sidebar)
hidden link (same toolset layout: with sidebar)

December 14, 2020 at 2:17 pm #1875755

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

What does this mean? "Use this layout for 279 floor plans"
The layout is assigned to the custom post type "Floor plan", but it is not assigned anymore to these 279 posts. If you click on it it will assign it to them.

The sidebar issue is not present anymore on the Luna post. I guess that the post was not having the layout assigned and is part of the 279 posts with no layout assigned.

So, rolling back the website, then upgrading the plugins and WordPress did not help, right? The layouts are not assigned and you can't edit any layout right?
Yes, please make a clone of the website and let us check it. Please provide FTP access too in case we need to activate debugging or to use a script for database checks. Your next reply will be private to let you share credentials safely.

December 14, 2020 at 2:58 pm #1875813

David Grubb

Screen Shot 2020-12-13 at 11.58.34 AM.png

Screen Shot 2020-12-13 at 11.58.47 AM.png

ok, we have the editor successfully working on our dev website and pushed the corrections to our production website. So, this issue is less urgent now.

hidden link - production
hidden link - dev

The only issue we see now is that the editor is not working on the production website, as you mentioned, possibly due to the unassigned layouts. (see screenshots)

All plugins are up to date on both websites.

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