Link to a page where the issue can be seen: hidden link
I expected to see: the update button.
Instead, I got: an error.
Bijwerken mislukt: Kan bestand niet kopiëren types/vendor/toolset/toolset-common/templates/admin/notice/commercial-plugin-installed/commercial-plugin-installed-but-not-registered.phtml
It seems like this is not the same issue (if you do update successfully you will see an erroneous message asking you to register your site, even though you already have).
The error you are seeing looks like a problem with access to our servers temporarily unavailable.
Can you try again in an hour or two, and if you continue to see the same I'll get someone to look into it.
Hi Nigel, The problem is still not solved. With every update of toolset I get these errors. In several websites. And adding the website again in my toolset-account doesn't solve anything. It costs me too much time.
I send you some screenshots. This is happening with all sites... Not happy!
It looks like a different issue this time based upon your screenshots.
Normally when an update goes out with an installer bug we get lots of reports from users drawing our attention to it, but I haven't seen that this time, there seems to be something problematic with your server or connection to ours.
Let me first ask if I can get a copy of a site which currently has this problem, so that I can install it locally and test it. I suspect it will work, which will then narrow the issue down to your hosting/server, at which point I can ask my colleagues in the server team to help.
So, could you please provide a duplicate of one of your sites (you could choose a smaller one, and can omit the media library) and I will test that.
hidden link
I'll mark your next reply as private to get a link to the backup archives.
Hi NIgel, I appreciate that you think along and help solve. I am about to leave for holiday. After my holiday (end of august) I will send you the copy.
In which case, let's close this if you are absent for so long, and you can re-open a ticket when you return if you see a repeat of the problem.
When you create the ticket you should be able to assign it to me.
I'm in discussion with the server team and the team responsible for the installer software about how we can improve the support we offer people in your situation so that we can finally resolve issues rather than temporarily bypassing them until they simply re-surface.
Hopefully by the time you return we will have some new systems in place.
