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[Resolved] json

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by rodolfod 5 years, 5 months ago.

Assisted by: Christian Cox.

Schermata 2018-10-26 alle 15.15.55.png

I state that I have just installed the plugin I was doing tests: After saving the screen I get this error and I think the options are not saved. I wanted to ask for help on what to do. I am teestanding the plugin in a staging environment. In the attached image I inserted the warning that appears.
I hope for your help and I remain available for any information.


Hi, I will be glad to help. Can you try these troubleshooting steps first?
- Clear your browser cache
- Temporarily deactivate all plugins except Types, Views and Layouts
- Temporarily activate a default theme like Twenty Seventeen
- Test again. If the problem was resolved, reactivate your theme and other plugins, one by one, until the problem returns
- If the problem was not resolved, open the browser console and watch for JavaScript errors when you try to save this Layout. Copy and paste any errors here for me to review.


Good morning, what you tell me to do I already did. I'm working in a staging environment. Fortunately, the solution was more septic.

The problem was the real php. I fell to 7 from 7.1.

Quindoi I did a dowgrade is everything worked in the best way.

See you soon and thanks


My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.