Subject: Support Request for Toolset Plugin - JNews Theme Conflict
Dear Toolset Support Team,
I hope this email finds you well. I am writing to request assistance with a compatibility issue between the Toolset plugin and the JNews theme on my WordPress website.
The problem I am facing is that the JNews theme seems to be ignoring the existing "WordPress Archive Output" loop created by the Toolset plugin and is adding its own archive loop below it. This behavior is causing conflicts and disrupting the display of my website's archives, which is essential for the proper functioning of my site.
I have tried troubleshooting this issue by reviewing my theme settings and the Toolset documentation, but I have not been able to resolve it on my own. As a Toolset user, I value the capabilities it provides for creating custom content and layouts, and I would like to continue using it without any conflicts.
Could you please provide guidance on how to address this compatibility problem? It is crucial for me to have both the Toolset plugin and the JNews theme working seamlessly together.
I would appreciate any assistance you can provide to help me resolve this issue. Please let me know if you need any further information or access to my website to diagnose and fix the problem.
Thank you for your prompt attention to this matter. I look forward to your response and assistance in resolving this compatibility conflict.
Hello. Thank you for contacting the Toolset support.
Can you please share problem URL and admin access detail and let me review your theme settings.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
What Waqar mean was when we try to access the problem URL you shared:
- hidden link
It asks for the authorization access details to access the website. Can you please share authorization access details this is different from the admin access details.
I have set the next reply to private which means only you and I have access to it.
It seems you shared misleading information and that is not required for now.
We need user/pass to access your website on the frontend. As you can see with the following article at last step (#5) you will see the sccreenshot.
- hidden link
We get the same popup and ask to enter user/pass when we try to access your site:
- hidden link
Either you can share user/pass for authorization access or you can remove the authorization access so we can access your site.
I have set the next reply to private which means only you and I have access to it.
Thank you for sharing admin access details but unfortunately the admin access details you shared is not working at this end. I've also pass the admin access details you shared with my colleague for him as well its not working.
The authorization access details popup is gone now so at least I can now load the page on frontend but I need working admin access details now.
I have set the next reply to private which means only you and I have access to it.
I've created brand new sandbox site and you can auto-login to it using the following link:
- hidden link
Where I've created the same post type as you have:
- hidden link
As you can see I've added few posts to this post type:;
- hidden link
And created the following post type archive to display the same "Immokantoor" post type archive where I only set to display the post link using the single field block to this archive:
- hidden link
Then I've installed the anything downloader plugin to your site and downloaded the jnews theme you are using and uploaded and activate the same theme on the sandbox site.
When I load the archive on frontend I can see it does display the single post link:
- hidden link
It seems you must have conflict either with any other addon plugin or plugin as well as theme.
In order to minimize the cause of the issue and to ensure where is the possible conflict:
Could you please try to resolve your issue by deactivating all third-party plugins to check for any possible conflicts with any of the plugins?
- Do you able to spot any?
You can also work on sandbox site to reproduce the issue.
