Skip Navigation

[Resolved] It says it can't connect

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 2 years, 10 months ago.

Assisted by: Luo Yang.

Author
Posts
#2597059
Skærmbillede 2023-04-19 kl. 18.04.28.png

Tell us what you are trying to do?
I'm trying to connect

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

#2597193

Hello,

In your screenshot:
https://toolset.com/wp-content/uploads/2023/04/2597059-Sk_rmbillede_2023_04_19_kl._18.04.28.png
There is a link "communication error details", please click it, and copy/paste the error details here, I need to check the error details in order to locate the problem.

#2598615
Skærmbillede 2023-04-24 kl. 15.31.21.png

Hi,

It says the following

#2598895

In your screenshot, the message shows you are using wrong site key, please follow our document to setup the Toolset site key, and test again:
https://toolset.com/faq/how-to-install-and-register-toolset/