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[Resolved] Issue with Fields on Product Template

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 4 replies, has 2 voices.

Last updated by GinaM9227 5 years, 4 months ago.

Assisted by: Shane.

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#1322183
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I am trying to: My website uses a multivendor marketplace plugin so that Users can upload products.

I created a single Product Template using Toolset, included in the template were extra fields called Product Extra.

Link to a page where the issue can be seen: This is on the back end. See attached back end screenshots from the User's back end where the Product Extra cannot be edited and screenshot from the platform admin back end where the fields can be edited.

I expected to see: The User being able to edit the Product extra field.

Instead, I got: Only the platform can edit the product field. This is strange because this feature was working before and stopped working. It seems to only been affecting the Product Extra fields.

How can I fix it so that the Users can edit the Product Extra fields again?

#1322367

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

Thanks for getting in touch.

Its quite possible that there could be a plugin that is conflicting and setting the fields to read only.

If so then I would recommend disabling the non-toolset plugins and checking again. Also if the fields still are not editable please disable the access plugin and check again as well.

Please let me know the results of these quick tests.

Thanks,
Shane

#1322527

I have already done this the last time. I let the issue close because working with you is exhausting. Please I would like to be assigned to another supporter

#1323083

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Gina,

Unfortunately, I'm the only supporter whose working on this timezone today.

The next available person will be on Monday.

If you're ok with that then I can re-assign on Monday, if not then you can provide me with admin access to the site so that I can take a look at this more closely for you.

Thanks,
Shane

#1323371

My issue is resolved now. Thank you!