[Resolved] Invalid Site Key

[Author]

Posts

[ronF-2]

Tell us what you are trying to do? Register the site

Is there any documentation that you are following? No I have read several support posts about this issue but have not found a solution

Is there a similar example that we can see? No

What is the link to your site? hidden link

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

I would suggest regenerating the site key for your current website, by following these steps:

- Please go to your Toolset account's sites management page: https://toolset.com/account/sites/
- Remove the site in which you are having issues.
- Register the same site again, making sure that the URL matches the one set at WP Admin -> Settings -> General -> Site Address (URL).
- Go to your site dashboard again and register the plugin with the newly generated key.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Let me know how it goes and if you need any further assistance around this.

Note: You can check the installer error details by visiting this link in the admin area:
{yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support

regards,
Waqar

[ronF-2]

My issue is resolved now. Thank you!
i didn't have www in my license URL but it was in the WordPress settings
the two have to match