Inserting new site-key after domain change

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 11 months ago.

Assisted by: Waqar.

Author

Posts

April 11, 2023 at 3:48 am #2590847

lauraM-4

Tell us what you are trying to do?
I am trying to debug "Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice." I configured my new URL in the toolset backend and got a new site-key, but don't know how to fix it in WordPress. Can you help me?

Is there any documentation that you are following?
N/A

Is there a similar example that we can see?
N/A

What is the link to your site?
speechsurrogates.org

April 11, 2023 at 6:07 am #2590899

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Are you using any security plugin on the website which can restrict the server's external communication? If not, I'll recommend consulting your hosting support team, to see if there are any firewall or security restrictions in place, at the server level.
( your website seems to be hosted on the WordPress.com server )

Note: If you see any errors or warnings on the Toolset installer support page, please also share those with us.
{yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support

regards,
Waqar