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[Resolved] Images not visible once uploaded in visual editor

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 2 voices.

Last updated by Minesh 2 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2285103
norwood.png

Hello

This is strange one

We have several customs fields which use the main wordpress editor. (see screenshot)
If we upload an image in visual mode, then save the post the image we have uploaded is not visible - it hasnt saved. (But is in the media library)
If we upload an image via text mode it saves fine

This would suggest an issue with the editor

I have tested with a blog post and the default editor (with any additional custom fields) and everything works fine

I re installed wp several times, uninstalled and reinstalled plugins but the problem still persists

I cant say for certainty when this started (perhaps 6 weeks) but it wasnt always like this

perhaps I should try an older version of the toolset plugins?

#2285431

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I would like to know what Toolset plugins you are using.

I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

#2288009

I can provide a log in as well

#2288561

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There is a known issue and we already publish the errata for the issue.
=> https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Can you please check the workaround mentioned with the above link help you to resolve this issue.

#2293999

The initial errata doesnt help but am still going through the other threads

Downgrading jquery hasnt helped

#2298045

Hello

To confirm I have tried the fix i this erratum - downgrading jquery and it didnt work

https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

Where do i go from here - it seems to be a known issue

#2298385

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Our Devs are working on and we will try to release the hot fix release of Toolset plugins in 2-3 weeks from now. Please hold on for further updates.

#2367439

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you that Toolset Types plugin version 3.4.16 is released that contains the fix for this issue.

Please try to update ALL Toolset plugins to latest version. You can download it from your account's page:
- https://toolset.com/account/downloads/