image overlap in back-end page.

This support ticket is created 5 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Setting up custom fields, Types plugin

This topic contains 13 replies, has 3 voices.

Last updated by Christian Cox 5 years, 3 months ago.

Assisted by: Christian Cox.

Author

Posts

August 25, 2019 at 10:58 am #1323807

abdullaA

hi, any reason why im having these issue below link? i cannot see the sidebar once i save it.
hidden link

the image width is around 1600x

Thanks

August 25, 2019 at 9:12 pm #1323951

Christian Cox

Hi, I'm not sure why that would be happening. Can you try these troubleshooting steps first?
- Temporarily deactivate all plugins except Types and Views. Activate a default theme like Twenty Nineteen.
- Test again. If the problem is resolved, reactivate your theme and plugins one by one until the problem returns.
- If the problem was not resolved, I'll need to take a closer look.

August 26, 2019 at 6:17 am #1324093

abdullaA

still the same issue.

August 26, 2019 at 1:53 pm #1324393

Christian Cox

Is this site online? If so, may I log into the admin area to see the problem more clearly? Please provide login credentials in the private reply fields here.

August 27, 2019 at 1:50 pm #1325201

Christian Cox

Okay thank you, I can see that this image is not resized properly in wp-admin. I'm not quite sure why this would be happening. Do you have FTP access? I can see there is an error_log here and I would like to download it:
hidden link
However, I cannot access it from the front-end of the site, there is a 403 forbidden error imposed by the server. If you want to give me FTP access you can do that here, and I can download the file. Otherwise, I need you to download it and post a copy on Dropbox or Drive so I can see it.

August 28, 2019 at 4:29 am #1325651

abdullaA

i check the error log it has only few lines

[08-Aug-2019 10:50:15 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[08-Aug-2019 11:14:21 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[08-Aug-2019 11:21:07 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[14-Aug-2019 04:18:52 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[14-Aug-2019 04:23:48 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[14-Aug-2019 04:27:19 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[18-Aug-2019 04:11:37 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[20-Aug-2019 05:19:02 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[22-Aug-2019 11:07:26 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[25-Aug-2019 09:41:59 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[26-Aug-2019 11:55:09 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions
[27-Aug-2019 13:54:07 UTC] [] : Unable to write to or find wp-config.php; please check file/folder permissions

August 28, 2019 at 2:05 pm #1326071

Christian Cox

Okay, thank you. These messages do not indicate a problem with image resizing so I do not think they are related. Please go to Toolset > Settings > Custom Content tab and take a screenshot of the Images settings area so I can see your configurations.

September 1, 2019 at 1:51 pm #1328897

abdullaA

heres the screen shot: hidden link

September 1, 2019 at 3:26 pm #1328951

Christian Cox

Okay thank you. I think it would be best for me to log in to wp-admin and create a clone of the site so I can run some additional tests. This will help me figure out what's going on. If that is okay with you, please give my User admin-level permissions for wp-admin and I will get started.

September 2, 2019 at 4:41 am #1329127

abdullaA

ok sure.

September 2, 2019 at 6:31 pm #1329687

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Abdulla,

Christian is currently on holidays today but will be returning tomorrow to continue assisting.

Thanks,
Shane

September 3, 2019 at 3:38 pm #1330655

Christian Cox

Thanks for your patience, I have asked my 2nd tier support team to do some more investigation here. I will let you know what I find out.

October 24, 2019 at 3:32 pm #1369135

Christian Cox

Hello, our developers have informed me that the fix for this issue will be included in the next version of Types. I don't have any information about the release schedule just yet, but I'll keep you posted here. Thanks for your patience!

November 12, 2019 at 1:56 pm #1380983

Christian Cox

Just a quick update to let you know Types 3.3.7 has been released and is available for automatic update or download. Feel free to open a new ticket if the problem is not completely resolved, and we can take another look.