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[Resolved] Image field in repeating fields group not saving

This thread is resolved. Here is a description of the problem and solution.

Problem:
The user is unable to save image after the last update of Toolset Types.

Solution:
This is a known issue that will be fixed in the upcoming release. Implement the patch in this errata will fix the issue on your website https://toolset.com/errata/fatal-error-in-image-optimisation-plugins-when-using-types-3-3-11/

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by martijnH 4 years, 6 months ago.

Assisted by: Jamal.

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#1674459
problem.png

For our website we are trying to add an image field to a repeating field group to display on the front-end. The issue we encountered is that the image field stays empty.

We tried the same thing on a different website with "Toolset Types Version 3.3.10" and the issue didn't occur. After updating to the latest version (3.3.11) we unfortunately encountered the problem again. Now our images inside repeating field groups are not saving anymore.

As of now it looks like a bug inside Toolset Types.

Thanks in advance!
Martijn Hoogma

#1674623

Hello Martijn and thank you for contacting the Toolset support.

Please check if the patch in this errata will fix the issue on your website https://toolset.com/errata/fatal-error-in-image-optimisation-plugins-when-using-types-3-3-11/

If this does not help, please check if this issue appears when:
- Only Toolset plugins are activated. It will tell us if there is an interaction issue with another plugin.
- The theme is set to a WordPress default like Twenty Fourteen. It will tell us if there is an interaction issue with your theme.
If the problem disappears, start activating one at the time to track where the incompatibility is produced.

If it does not help, I might need to take a copy of your website for local debugging. Let me know if that's ok for you.

#1674653

My issue is resolved now. Thank you!