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[Resolved] image change within frame on mobile phone, bottom cut off

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by danielM-30 4 years, 10 months ago.

Assisted by: Minesh.

Author
Posts
#1795921
phone example.jpg
picture before input.jpg

Tell us what you are trying to do?
increase image size to 600 x 312 within preset code from Christian within Blocks, mainly on mobile
Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

#1796641

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please share access details so that I can review how exactly image is added by Christian. It looks like he has added it using "Fields and Text" block as I review the previous ticket.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1796647

My issue is resolved now. Thank you!