[Resolved] Image are not uploaded from custom fields.

[Author]

Posts

[chulj]

The WordPress media library does not open when you click the Select Image button in the Custom field.

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange. Can you please check your browser's console and check if you able to locate any possible javascript error?

If there is no JS error, I need to take a look at your install.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Yes - indeed. I can see the issue with the site you shared and at the same time I can see the following JS error on the broswer's console and that is coming from Types plugin and if forms or layout plugin is active, the error is coming from the that plugin.

What if you try to reinstall all the plguins - does that help? If no:
- What if you try to install the English version of WordPress and check if you see the same issue.

if none of the above steps works, I will require duplicator copy of your site:
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

[Luo Yang]

Hello,

Minesh is on holiday, I will take care of this thread.

I can export the duplicator package from your website, and install it in my localhost.

It works fine in my localhost, see screenshot media3.JPG

So it is a server issue, and I have checked it in your website, for example, edit one of "House" post:
hidden link

I can see below JS errors in my Chrome browser window:

Uncaught TypeError: Cannot read property 'addMethod' of undefined

The problem is that your website can not load the Toolset plugin JS file:
hidden link

And it is being redirect to anther website page:
hidden link

You can check it with your server provider, or try with another webserver.