Skip Navigation

[Resolved] If I add manually an address I don't see the marker on the map

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 7 replies, has 2 voices.

Last updated by Leonardo 6 years, 6 months ago.

Assisted by: Luo Yang.

Author
Posts
#915988

In my custom field I read:"We could not connect to the Google Maps autocomplete service, but you can add an address manually." But If I try to add manually an address I don't see the marker on the map: for example if I add:
Venice, Metropolitan City of Venice, Italy
It works

but if I add :
Via Napoli 3, Venezia, Italia
or
Venezia, Via Napoli 3, Italia
or
Venezia, Via Napoli 3, Italy

I cannot see the marker on the map

#916129

Hello,

How do you setup the map marker shortcode? Can you copy/paste it here?
And do you see any JS error in the problem page? Can you share the live link?

#916532

Hello,
this is the code:

<p>
[wpv-map-render map_id="map-3" marker_icon="hidden link"][/wpv-map-render]</p>
<p>[wpv-map-marker map_id="map-3" marker_id="marker-3" marker_field="wpcf-address"][/wpv-map-marker]</p>
<p>Focus map on a marker
</p>

hidden link

I didn't see any js error
why I read in red "We could not connect to the Google Maps autocomplete service, but you can add an address manually."

thanks a lot
leonardo

#916599

I can not duplicate the same problem with your codes, see below live test site:
hidden link

You can edit the codes here:
hidden link
user/pass: xgren/111111

Can you duplicate the same problem in above test site?
Did you setup the google map API key in your website?
https://toolset.com/documentation/user-guides/display-on-google-maps/creating-a-google-maps-api-key/

#916701

Hello,
can I send you my credentials? is this topic private?

#916711

Google API seems to be configured properly.

#916712

I added this post in your website,
hidden link
it works!
I don't know why the tet of api key say: "Google API seems to be configured properly." but when I add a address in field address it say me: "We could not connect to the Google Maps autocomplete service, but you can add an address manually." In your website I don't see this alert!

#916713

The issue is on google api key.
regards