I suspect that the Toolset plugin is not adhering to the correct timezone

This support ticket is created 3 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

This topic is split from https://toolset.com/forums/topic/email-notifications-not-being-sent-for-expiring-posts/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Toolset Forms

This topic contains 1 reply, has 1 voice.

Last updated by simonM-5 3 years, 12 months ago.

Assisted by: Minesh.

Author

Posts

February 8, 2021 at 3:03 am #1937427

simonM-5

Hi Luo

So I've been some more testing - the reminders don't seem to be obeying the timezone set.

As a test example:
I set Post Form - New Nanny Ad to expire 30 mins after creation, and send a reminder 20 minutes before expiration, (so in other words 10 minutes after creation timestamp). Even allowing for the fact that the cron job runs only every 10 minutes, I am still not getting the reminder within 30 minutes of the creation timestamp, so I suspect that the Toolset plugin is not adhering to the correct timezone.

Kind regards
Simon

February 8, 2021 at 11:12 am #1937885

simonM-5

HI Minesh

The description is not quite correct.

I will resolve this ticket and create a new one describing the problem with an example.

Kind regards
Simon