[Resolved] I have an error on my site if I select categories in my view
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Do you have more details about the error? Screenshots if it is an error that appears in the UI or in the browser dev tools. Or does the error appear in the PHP debug.log?
We have just checked the website hidden link, and now it is down due to custom code snippets added through Toolset. I'm wondering if it is the same issue as the one reported here with the View? Could you please try to remove the customization done, one by one, while checking if it solves the issue?
Could you please tell us a little more about the steps you tried before the issue started happening? Also, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
May I kindly ask you to recreate a similar problematic View in this clean Sandbox installation? hidden link
I tried to do it myself in your website, for this new View created: hidden link, but no luck.
Please try to recreate the View in the Sandbox and let us know the exact step-by-step you're following. Also, just to make sure, do we have your authorization to make a copy of the website and migrate it into another server, if necessary? In order to perform more complex tests without compromising the live production.
