I can't register the license on my site (migrated from another domain)

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Assisted by: Minesh.

Author

Posts

January 19, 2023 at 2:42 am #2537609

PaulS4783

I have added the site URL to the registered sites on the ToolSet dashboard.

However when I try to enter the license key on my website it won't connect with ToolSet.com

In the installer logs I am seeing this:
toolset: Site key does not match for ...

This site was migrated from another domain.
It's hosted on SiteGround and cache is cleared.

Any advice?

January 19, 2023 at 1:11 pm #2537923

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to delete the existing site key from your account's page:
=> https://toolset.com/account/sites/