Skip Navigation

[Closed] I can't create a template for my post type

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 3 replies, has 3 voices.

Last updated by Luo Yang 2 years, 10 months ago.

Assisted by: Luo Yang.

Author
Posts
#2325667
Screen Shot 2022-03-24 at 3.00.08 AM.jpg
Screen Shot 2022-03-24 at 3.02.12 AM.jpg

Tell us what you are trying to do?
I'm trying to create a template for my post type, however, I can't. Just above the button "Create template" the following message is displayed: "Your theme doesn’t have a template to display News". And when I click on "Create template" It does not allow me to continue and only shows a link to a tutorial (Please see the attached screenshot).

#2325695

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

That's unexpected, and I can't reproduce the same messages on my local test site even when I try various combinations of disabling plugins or switching themes.

Could you please provide your debug info in the next reply?

hidden link

#2325711

Hi Nigel,

Thank you, please find the debug information as requested.

#2325763

Hello,

It seems to be a compatibility issue with your website theme "Hello Elementor", pleas try these:
1) Switch to WordPress default theme 2022, and test again
2) If the problem is fixed and you need assistance to locate the conflict, please provide a copy of your website in below private message box, you can put the package files in your own google drive disk, share the link only. I need to test and debug it in my localhost
https://toolset.com/faq/provide-supporters-copy-site/

The topic ‘[Closed] I can't create a template for my post type’ is closed to new replies.