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[Resolved] I cannot validate my site with the key

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the validation key on the customer's site was not working.

Solution:

Usually this can be caused by the browser or server. What you can try is to use a different browser to register the plugins.

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 1.06 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 5 replies, has 2 voices.

Last updated by grahamA 6 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#620168

I am trying to:
register toolset through my website but keep getting invalid key. I get this on both my sites

Also, I do not see the 'Add new repeatable group' button

Thanks

Graham

#620230

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Graham,

Thank you for contacting our support forum.

Would you mind providing me with the API key that you are using so that I can check on this for you ?

Also for the repeatable fields group i.e the new version you will need to use our latest types beta version. This can be downloaded from the link below.

https://toolset.com/account/downloads/

Select Beta from the dropdown and then you should see our Types Beta plugin.

Please let me know if this helps.
Thanks,
Shane

#620248

Thanks for the link Shane

The key for the site you have access to hidden link key: ldNIfpfTOA

The other site that also fails hidden link key: HyBhmiuv0j

Thanks

Graham

#620250

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Graham,

I was able to add the site key and register the site with no issue at all.

Thanks,
Shane

#620291
validate.jpg

Hmmmm, I still cant validate on the other site.

See attached image - is this the way you did it on the plainjane site?

#620293

Thanks Shane

My bad. Clicked the link to register but didnt read the screen properly!! Trying to register wrong plugin!!

thanks

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.