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[Resolved] I cannot update our ticket because it is locked

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+01:00)

This topic contains 3 replies, has 2 voices.

Last updated by Nigel 2 years, 10 months ago.

Assisted by: Nigel.

Author
Posts
#2088211

I am trying to:
Close a ticket because the solution provided has worked

Link to a page where the issue can be seen:
https://toolset.com/forums/topic/updating-toolset-invalid-site-key/

I expected to see:
The ticket closed

Instead, I got:
ERROR: Topic is closed.

#2088249

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

I just visited the linked ticket and can see that the ticket is already closed (it would have been closed automatically after a period of inactivity).

I think you can go ahead and mark this as resolved, too.

#2088269

Thanks for your reply, but that's the problem: I can not mark the ticket as resolved, because it says: error topic is closed.
Not a big deal off course, but still unexpected functionality that I can not mark a ticket as resolved after is has been locked after a period of inactivity. Thanks again and have a nice day!

#2088321

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Let me close this.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.