I cannot update our ticket because it is locked

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Nigel 3 years, 4 months ago.

Assisted by: Nigel.

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June 14, 2021 at 9:41 am #2088211

takoL

I am trying to:
Close a ticket because the solution provided has worked

Link to a page where the issue can be seen:
https://toolset.com/forums/topic/updating-toolset-invalid-site-key/

I expected to see:
The ticket closed

Instead, I got:
ERROR: Topic is closed.

June 14, 2021 at 10:00 am #2088249

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

I just visited the linked ticket and can see that the ticket is already closed (it would have been closed automatically after a period of inactivity).

I think you can go ahead and mark this as resolved, too.

June 14, 2021 at 10:06 am #2088269

takoL

Thanks for your reply, but that's the problem: I can not mark the ticket as resolved, because it says: error topic is closed.
Not a big deal off course, but still unexpected functionality that I can not mark a ticket as resolved after is has been locked after a period of inactivity. Thanks again and have a nice day!

June 14, 2021 at 11:00 am #2088321

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Let me close this.