I cannot purchase license after cancelation

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 3 voices.

Last updated by mashaB 3 years, 10 months ago.

Assisted by: Mercedes.

Author

Posts

July 5, 2021 at 7:40 pm #2106991

mashaB

Hi!

I have purchased a license, but then I have realized that 30% WPML discount was not applied. So I cancelled the purchase and decided to do another one with the discount. But I cannot purchase it as the system thinks I already have a license.

Could you please help me ASAP?

Thx!

July 6, 2021 at 2:17 am #2107191

Luo Yang

Hello,

Please send a message to our account team:
https://toolset.com/home/contact-us/account-and-finance-contact-form/

There can handle the account and finance issues quickly, don't need to worry about the discount problem, you will get the discount if it is available in your WPML/Toolset account.

July 6, 2021 at 11:04 am #2107549

Mercedes

Supporter

Languages: English (English ) Spanish (Español )

Hi Masha,
I have issued you the refund now. You can place the new order with the discount now.

Kind regards,

July 7, 2021 at 3:40 am #2108115

mashaB

My issue is resolved now. Thank you!