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[Resolved] I cannot download updates. It takes me to an xml page with access denied

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 3 years, 1 month ago.

Assisted by: Minesh.

Author
Posts
#2592501
Screenshot 4-12-2023 at 10.54 PM.jpeg

I am trying to: update toolset

Link to a page where the issue can be seen: https://toolset.com/?download=655&user_id=972&subscription_key=CUadHctsV6&t=1681354465&version=3.4.19

I expected to see: download

Instead, I got: and xml denied error

#2592653

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please clear your cache and try to download it again. Does that works for you?

#2592811

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now. Our Systems team identify the issue and they fixed it. It should be fixed now.