[Resolved] I cannot add or save new post type

[Author]

Posts

[totoS]

Tell us what you are trying to do? I want to add a new post type, but it won't save and just hangs there...

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

[Minesh]

Hello. Thank you for contacting the Toolset support.

I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

Can you please check and let me know if you see any javascript error on your browser's console.

You should check the error log and share what error you see with the error log:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

[totoS]

This the debug information you asked for.

[Minesh]

Ok. Based on the debug information you shared I can see you are using latest Toolset plugins.

In order to minimize the cause of the issue and ensure there is no conflict with theme/non-Toolset plugins you are using
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

In addition to that, do you see any error with your error log?

[totoS]

I deactivated all third party plugins and the current theme. i still cannot save or add new post type.

I don't see any error log.

[Minesh]

That is strange.

Can you please share admin access details and problem URL on what post type you experience the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[totoS]

Thank you for your response.
After some considerations, I have decided not to pursue resolving this issue with Toolset and will try to find other means to add new post types due to urgency. In the meantime, I will continue to check if there are truly conflicting issues with existing plugins and/or themes with toolset.

[Minesh]

Ok, please let me know if you require further assistance.