[Resolved] I can not add a New Site here

[Author]

Posts

[comercial2]

I am trying to:

Add a new site in my sites page, but the "+Add new site" button doesn't work. There is a javascript error. When I clic on button, in console appears an error (screenshot)

[Christopher Amirian]

Hi,

Thank you. Would you please check if the steps below will work for you?

- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Thanks.

[comercial2]

No, If I do this, when i clic "Get a key for this site", the url oppened is https://toolset.com/account/sites/?add=https%3A%2F%2Fwww.embocadero.com and it doesn't show any popup. A jquery error still appears (screenshot)

[Christopher Amirian]

Hi,

Thanks. Please clear your browser cache. I experienced the same issue, but it worked correctly as soon as I cleared the cache.

Alternatively, open the page in a browser that you have not used to visit it before.

That should resolve the issue.

Thanks.

[comercial2]

No, I try with Private Browsing in Firefox, and Incognito mode in chrome and in brave, and the error persists "Uncaught TypeError: l.ui-safeActiveElement is not a function..."

[Christopher Amirian]

Hi,

Thank you. Would you please do as follows?

hidden link

See if it works for you?

[comercial2]

Hello,
It doesn't work.
Look this: hidden link

[Christopher Amirian]

Thank you. I reported this to the system team. I will get back to you as soon as I have an answer.

[Christopher Amirian]

Hi,

Would you please clear your browser cache and check again? It should work now. Please get back to us with the result.

Thanks.

[comercial2]

It works fine now, thank you!