I am trying to: Insert a custom field that is related to the content type that I'm creating a View/Template for
I expected to see: The shortcode for the field
Instead, I got: dark page
I click on the "Fields and Views" button
The modal window with all the fields and views is displayed as expected
I click on a field and it take what I think is a *little* too long for the field modal window to display
I click the "Insert shortcode" button and the modal window goes away but the screen stays dark and does not change.
Video: hidden link
Hi, that's unusual. Can you try the following troubleshooting steps first?
- Temporarily activate a default theme like Twenty Seventeen, then deactivate all plugins except Types and Views. If you need to activate Maintenance Mode during testing, that's fine.
- Try to insert the custom field again. If the problem is resolved, reactivate your theme, then plugins, one by one, until the conflict is revealed. If the problem was not resolved, please clear your browser cache and try again.
- If the problem was not resolved, open your browser's console, try again, and check to see if any JavaScript errors are shown. Copy + paste those here for me to review.
Let me know what you find out.
I spun up a staging site, disabled all plugins except the Toolset stuff.
Changed the theme to twenty thirteen.
Worked!
Enabled all plugins, still worked.
Changed my theme back, broken.
The chrome console displayed:
Failed to load resource: the server responded with a status of 400 (Bad Request)
I'd welcome any insight you may have. Otherwise you can mark this as done and I'll ask the theme author.
It could be a conflict between Toolset plugins and the theme. It looks like this site uses the JumpStart parent theme and a custom child theme. I would suggest activating the parent theme first to determine whether the error originates in the parent theme or the child theme. If it's in the parent theme, then what I can do is escalate this as a compatibility issue. Our developers can evaluate the problem and work with the theme authors to come up with a solution. If it's in the child theme, then the options for support here are more limited. Let me know what you determine.
I think I'm just going to change the theme. You can mark this as completed.
