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[Resolved] How to update Toolset extensions

This thread is resolved. Here is a description of the problem and solution.

Problem:
Customer would like some insight in the update process of the Toolset plugins

Solution:
I shared with him two alternative to perform the update, automatically and manually.

For updating your Toolset components, you have a couple of options.

1- Automatic Update via the plugins page:

- Inside your wp-admin please go to Plugins -> Add New.
- Then click on the "Commercial" tab and click on the "Check for updates" button in the Toolset section
- After that please select every red plugin available in the list and then click on "Download" at the bottom of the grid.

2- If the automatic method is not suitable for you, you can also manually update your plugins. Here's how:

- Backup your website: Ensure you have a recent backup of your site's files and database.
- Deactivate and Delete Old Plugins: Navigate to wp-admin -> Plugins, deactivate and delete the current Toolset plugins.
- Download New Versions: Visit your Toolset account downloads page (https://toolset.com/account/downloads/) and download the latest versions of the plugins you need.
- Install New Plugins: Go to wp-admin -> Plugins -> Add New -> Upload Plugin. Upload and activate the plugins you just downloaded.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 3 months ago.

Assisted by: Mateus Getulio.

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Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello John,

Thank you for reaching out to us.

Firstly, OTGS stands for OnTheGoSystems, the company behind Toolset and WPML plugins. The OTGS Installer is a tool designed to simplify the installation and update process of the plugins and to add some dependencies used by both plugins.

For updating your Toolset components, you have a couple of options.

1- Automatic Update via the plugins page:

- Inside your wp-admin please go to Plugins -> Add New.
- Then click on the "Commercial" tab and click on the "Check for updates" button in the Toolset section
- After that please select every red plugin available in the list and then click on "Download" at the bottom of the grid.

2- If the automatic method is not suitable for you, you can also manually update your plugins. Here's how:

- Backup your website: Ensure you have a recent backup of your site's files and database.
- Deactivate and Delete Old Plugins: Navigate to wp-admin -> Plugins, deactivate and delete the current Toolset plugins.
- Download New Versions: Visit your Toolset account downloads page (https://toolset.com/account/downloads/) and download the latest versions of the plugins you need.
- Install New Plugins: Go to wp-admin -> Plugins -> Add New -> Upload Plugin. Upload and activate the plugins you just downloaded.

Regarding the file storage location on your PC, are you referring to the downloaded plugin files or specific files related to Toolset within your WordPress installation? If it's the former, the downloaded plugins are typically saved in your browser's default download location. If it's the latter, please provide more details, and I'll be happy to guide you further.

Feel free to contact us if you have any more questions or need further assistance.

Best Regards,
Mateus

johnH-30 confirmed that the issue was resolved on 2024-01-31 14:10:20.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.