How to add Toolset to a clone

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Waqar 3 years, 11 months ago.

Assisted by: Waqar.

Author

Posts

September 23, 2021 at 3:16 pm #2177565

bettyB

In the process of rebuilding the look and feel of our website, we set up a clone in a staging setup. We have added the new address into our account, but the instructions say to download a new copy of Toolset Types. We do not want to lose the content structure of the site. Would installing a new copy of Toolset to the staging site remove all the structures we cloned?

September 24, 2021 at 4:34 am #2178211

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Toolset's settings and data are saved in the database and not in the plugin files. For this reason, it is perfectly safe to install and activate the new copies of Toolset plugins.

regards,
Waqar

September 28, 2021 at 12:29 am #2181341

bettyB

This does not work. The fact that the site is a clone means that the old key is in the plugin, but it will not allow me to replace the old key with a new key. I have even deleted the plugin and reinstalled, but I cannot get the new key into the system.

September 28, 2021 at 8:48 am #2181673

Waqar

Thanks for writing back.

Can you please go to WP Admin -> Plugins -> Add New -> Commercial and see if there is a link "Unregister Toolset from this site"?
( example screenshot attached )

Once you've used this link to unregister the old site key, you'll see the option to enter the newly generated site key.