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[Resolved] Guest unable to upload files

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user's guests are not able to upload images using Toolset Forms.

Solution:

The issue was actually in access and setting the media post type to use the default wordpress permissions resolved the issue.

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 8 replies, has 2 voices.

Last updated by vijayB-4 6 years, 3 months ago.

Assisted by: Shane.

Author
Posts
#1088297

Hi,
I have a
I am using formidable forms for the site. I have created a form for swimmers to apply on our site, They are not logged in. As a part of the application form a few files need to e uploaded.

When a user uploads an image the form shows an error -1 or "You have no access to upload files"

I have checked with formidable and they have said there are no issues on my end.
When I disable Access plugin the form works. How do I add uploads permissable for guests

hidden link

Vijay

#1088487

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for contacting our support forum.

Do you have our access plugin installed?

If so could you temporarily disable it and try again ?

Thanks,
Shane

#1088493

Hi,
It works if I disable Access
Vijay

#1088512

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Could you send me a screenshot of the access settings for your media files?

Thanks,
Shane

#1088539
Image 2018-08-21 at 10.22.19 PM.png
Image 2018-08-21 at 10.23.17 PM.png

Hi,
Attached Screenshot

Vijay

#1088592

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

If guests only have Read access then that means they won't be able to upload any files. Could you give them publish access as well ?

Thanks,
Shane

#1088597

Hi,
How do I do it? For the guest I am unable to check the box to enable access to guest. The checkbox is not editable
Vijay

#1088611

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Yes you are correct. Could you instead set it to use the default wordpress permissions?

Thanks,
Shane

#1088669

Thank you Shane