[Closed] Google font not loading for icon list

[Author]

Posts

[jean-pierreF]

I am trying to:

Here is what I am trying to do hidden link

Link to a page where the issue can be seen:

hidden link

I expected to see:

This is what I am expecting to see hidden link

Instead, I got:

Instead what I am getting is hidden link

[Luo Yang]

Hello,

How do you setup the "icon list" block? with other plugins?
I have tried it in a fresh WP installation, it works fine with Toolset built-in blocks, for example, below test site:
Login URL:
hidden link

Test page with a Toolset Container block + Font setting:
hidden link

Can you reproduce the same problem in above test site?

[jean-pierreF]

None of these 2 links work for me!

"This site can’t be reached"

[Luo Yang]

I have tried those two links again, it works fine with my Chrome browser, can you try it again?
Or you can provide a test site with the same problem, and fill below private message box with test site credentials, I need a live website to test and debug.

[jean-pierreF]

Hello,

Here is a temporally direct admin login link hidden link

Not sure if this email exists at your end but I created a temporally admin with the email support@toolset.com and this link should log you directly as an admin of the site.

The site is not yet on production (still on development) so you may login to find the issue.

[Luo Yang]

Thanks for the details, I can see the problem in your website, it seems to be a compatibility issue with other plugins, since you are using 40 plugins in your website, I am not sure which plugin conducts the problem.

Since you did not provide the FTP access, I won't be able to debug it in your website.

If you need more assistance for it, please provide a copy of your website in below private message box. You can put the package files in your own google drive disk, share the link only
https://toolset.com/faq/provide-supporters-copy-site/

[Luo Yang]

I am downloading the files, will update here if find anything

[Luo Yang]

I have tried the WP clone package file you provided above in my localhost, it does not work, get a lots of PHP errors.
So ca not use that file to reproduce the problem, please share your website credentials in below private message box, I need to export the package file from your website manually, thanks

[Luo Yang]

I can export the database only package file from your website, will update here if find anything

[jean-pierreF]

Hello, any update please?

[Luo Yang]

Sorry for the delay answer, I am checking it with our developers for if there is any workaround for it, will update here if there is anything news.

[Nigel]

Hi there

Luo is on vacation and I'm checking his queue, and this ticket looks stuck, so I'm taking over here.

Sorry for the delay in response, I can't find where Luo had a conversation with the developers about this, so I'll need to look into it myself.

I can access your site, but I'm not sure what the actual problem is: in your first reply you link to several videos, but the final link to a video showing what's wrong doesn't work.

Could you please explain what the issue is and I will investigate promptly.