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[Resolved] Getting invalid subscription error message

This thread is resolved. Here is a description of the problem and solution.

Problem:
Getting Invalid subscription notice message on plugins page

Solution:
This issue is fixed with Types version 2.2.23.

Relevant Documentation:

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 6 years, 8 months ago.

Assisted by: Minesh.

Author
Posts
#678544
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I am trying to:

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

So we purchased Toolset last week and our admin installed it to our WordPress account for us. When I went to access the plug ins I am seeing the below message:

(IMAGE 1)

When I click the ‘’Purchase a subscription or enter an existing site key’’ button it brings me to the below screen:

(IMAGE 2)

I then click to ‘’Revalidate subscription’’ and the error message stays the same after loading.

I then went to the ‘’Update Plugin’’ page and it allowed me to update ‘’Toolset types’’ but will not let me update layouts and views:

(IMAGE 3)

#678892

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please try to follow the following steps:

I would suggest the following:
- unregister the site key from your Toolset account
- Create a new site key from your account for your site
- Try to register the site key again.