Fatal error: Uncaught Error: Class 'WPV_Api_Handler_Is_views_lite' not found in
{ ticket status updated }
Hi Stanley,
As discussed in the chat, please share the clone of your website for further troubleshooting:
https://toolset.com/faq/provide-supporters-copy-site/
Your next reply will be private.
regards,
Waqar
Hi Stanley,
Thank you for sharing the duplicator package.
From the size, of the duplicator package, it looks like its deployment and troubleshooting will take some time.
But, I'll share my findings as soon as the testing has completed.
Thank you for your patience.
regards,
Waqar
Hi Stanley,
The zip file that you shared included the raw files from your hosting, but not a current Database dump and/or duplicator package.
These files work as expected when I used them with my own test website's database, but for this troubleshooting, it is important that testing is performed on your website's clone.
Can you please create an up-to-date duplicator package and only share its "Installer" and "Archive" files, instead of all the files from the server?
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )
Here is a video guide on using the Duplicator plugin:
hidden link
Note: Your next reply will be private as well.
regards,
Waqar
Hi Stanley,
Thank you for waiting.
I was able to successfully deploy your website's clone on my server.
When I activated the Toolset Views plugin, the error related to Class 'WPV_Api_Handler_Is_views_lite' is no longer showing.
Can you please activate the plugin on your website too and let me know if the issue still persists?
( hidden link )
Important note: your website is not using the latest WordPress and plugin versions. Please make sure that WordPress and all plugins are updated to the latest versions.
regards,
Waqar
Hi Stanley,
The FTP details that you provided over the chat work, thank you.
And as requested earlier, do I have your permission to make changes to the website?
( which will include changing, activating or deactivation of themes and plugins )
I'll wait for your message.
regards,
Waqar
Hi Stanley,
Can you please increase the following PHP settings values to at least "64M" on your server:
( at the moment these values are very low on your server )
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
In case you face any difficulty in increasing these values, you can consult your hosting support team.
Please let me know once these are increased.
regards,
Waqar
Hi Waqar,
Updated.
post_max_size = 64M
upload_max_filesize = 64M
Hi Stanley,
Thanks for the update and I have good news for you.
I was able to reproduce this same issue on my website, by following these steps:
1. I downgraded my WordPress version to 5.0.4, which is the same one as on your website.
and
2. I disabled the "mbstring" extension from my server's PHP settings, which is also disabled on your server.
hidden link
( screenshot: hidden link )
Of course to immediately fix this issue, please update to latest WordPress version, which was recommended in a previous message too.
( https://toolset.com/forums/topic/getting-fatal-error/#post-1240218 )
To avoid similar issues with Toolset and other plugins, please ask your host to also enable "mbstring" extension in PHP settings for you.
( ref: hidden link )
Note: This extension is also mentioned in our requirements page:
https://toolset.com/toolset-requirements/
I hope this helps and let me know how it goes.
regards,
Waqar
