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[Resolved] Getting communications error warning box

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This topic contains 2 replies, has 2 voices.

Last updated by John 1 year, 8 months ago.

Assisted by: Waqar.

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Posts
#2580445

hidden link OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => wpWSFAzr9U [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Blocksy Child [site_name] => Hailey Turner [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.18 [toolset-blocks] => 1.6.5 ) ) ) ) [timeout] => 45 ) ) Site key not matching subscription-fetching 2023-25-03 08:03:04

#2581229

Hi,

Thank you for contacting us and I'd be happy to assist.

The error 'Site key not matching subscription' suggests that the site key that you're trying to use with the website, was generated for a different website's base URL.

Please go to the Toolset site keys management page ( https://toolset.com/account/sites/ ) and delete the existing site key.

Next, generate a new site key, making sure to use the same address that is set in the website's "Site Address" field.
( at WP Admin -> Settings -> General )

After that, you can go to WP Admin -> Plugins -> Add New -> Commercial and register the Toolset with this newly generated site key.

I hope this helps and please let me know if you need further assistance.

regards,
Waqar

#2581389

My issue is resolved now. Thank you!