Hello team,
I've spent few hours to try solve it but no way. I need help.
Context:
On hidden link, the Solutions page shows all solutions. Visitor can filter solutions by types.
In English (main language), the filters work fine.
In French (language 2), the filters always show "No result".
I can figure out why.
My attempts to solve it:
- Make sure translations exist for some solutions
- Remove language selector from the header (as seen in a Toolset forum page)
- Check the WPML > Languages > Ajax cookie stuff
- Clear WPML cache in WPML > Support > Trouble shooting
- Desactivate all plugins but WPML & Toolset ones
- No cache or performance plugin
What did I do wrong ?
I can share your admin credential to have a look.
Hello and thank you for contacting the Toolset support.
Indeed, to better help you, I'd like to get access to your website to check. Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **
From what I gathered so far, it seems that no results appear is because not all the posts(solutions) are translated. For example on the French page, if you choose "Leadership" or "Stratégie & Risques", you will get the post "Bilan de santé stratégique" which is the translation of "Strategy health check". This post is the only one with a complete translation. Check this screenshot hidden link
Please check, if completing the translation for another post will let it display on the French page after applying a filter.
D*mned! I am ashamed to have taken your time for this. Seems I'm little bit too tired. Sorry again for this and I've appreciated very much your support!
My issue is resolved now. Thank you!