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[Resolved] Getting a fatal error from toolset

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 3 years, 8 months ago.

Assisted by: Minesh.

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#2333903

We have toolset configured to allow users to register/create a profile.

After a recent wordpress update, we are getting this gfatal error from Toolset Access: Any idea what might be causing this:

In this case, WordPress caught an error with one of your plugins, Toolset Access.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

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To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.9.2
Current theme: Alliance Direct Child Theme (version 1.0)
Current plugin: Toolset Access (version 2.8.12)
PHP version 7.4.28

Error Details
=============
An error of type E_ERROR was caused in line 613 of the file /nas/content/live/alliancedirect/wp-content/plugins/types-access/application/models/capabilities.php. Error message: Uncaught Error: Class 'OTGS\Toolset\Access\Controllers\UploadPermissions' not found in /nas/content/live/alliancedirect/wp-content/plugins/types-access/application/models/capabilities.php:613
Stack trace:
#0 /nas/content/live/alliancedirect/wp-content/plugins/types-access/application/controllers/filters/backend_filters.php(534): OTGS\Toolset\Access\Models\Capabilities->get_capabilities_by_user_permissions(Array, Array, Array, Object(WP_User))
#1 /nas/content/live/alliancedirect/wp-includes/class-wp-hook.php(307): OTGS\Toolset\Access\Controllers\Filters\BackendFilters->toolset_access_has_cap_filter(Array, Array, Array, Object(WP_User))
#2 /nas/content/live/alliancedirect/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)
#3 /nas/content/live/alliancedirect/wp-includes/class-wp-user.php(787): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User))
#4 /nas/content/live/alliancedirect/wp-includes/capabilities.php(801): WP_User->has_cap('upload_files')
#5 /nas/content/live/alliancedirect

#2334073

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

This is a known issue and we already publish the errata page:
=> https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

The fix for the issue will be officially published with the Toolset Access version 2.8.13 by this month. We do not have any specific date but you can expect it by this month.

#2367429

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I would like to inform you fix for this issue has been shipped with Toolset Access version 2.8.14.

You can download it from your account's page:
=> https://toolset.com/download/toolset-access/#changelog